Frequently Asked Questions

1. Can I place my order by phone, instead of online?
Yes! We know sometimes you just want to talk to a real person. Call toll free: 1-877-537-BLUE (2583)

2. How will I know my order was accepted?
You will receive a confirmation via email with all the information regarding your order.

3. How long will it take for my order to arrive?
Once we receive your order, we will strive to ship it the next day. If this cannot be done, we will email and telephone you to give you an estimated arrival date.

4. Is everything in your gallery on the website?
Unfortunately, no. We are continually adding more products to our website, but the gallery has far more inventory than is presented on our site. If you saw something in our shop that is not on our site, give us a call at our toll free number or email us and we will be glad to assist you.

5. Do you have a guarantee?
We choose only the best quality merchandise to ship to you. If you are not happy, we are not happy. It is our pleasure to repair, replace, exchange or refund any item for up to 30 days from the date of purchase. We ask that you call us toll free to express your concerns and return the product in the original packing materials.

6. Are Sydney and Olivia in the gallery?
This is the number 1 question asked by our visitors. The "girls" work daily 10-3 (Canine Labor Laws). They greet each visitor with great enthusiasm.